Contact us +1 416 998 0171 hello@tricolopstechnology.ca
Follow us
Dimensioner / Scale Disconnects During Use

Every time the Tricolops Dimensioning application starts up, the trigger area needs to be re-calibrated.

The most common causes are:

  1. The scale has moved outside the original trigger area.
    There are three options:

    1. Move the scale back into its original position and the dimensioner will automatically re-calibrate.

    2. Decrease the size of the trigger area so the scale will not move outside of the trigger area.

    3. Go to Advanced -> Options, scroll down to the "Advanced" tab, and uncheck "Auto Calibrate".

  2. The dimensioner has moved. Use the provided hex key and tighten all connecting clamps.

Trigger Area Needs to Be Frequently Reset